OZ Design Furniture — Furniture Store in Richmond

Reviews of OZ Design Furniture

• Dominic

  Added 2016.09.23

  The staff at the branch where I make my purchase have been very helpful and apologetic however the customer care team at head office in NSW has been absolutely woeful and rude. I tried calling the team manager at customer care Michelle to express my concerns to her to only be just as rude as the other staff members in her division with her talking over me in a demeaning way... she hung up on me. Called back and conveniently she was unavailable
• Jesse

  Added 2016.07.30

  Called the store immediately. Nice Lady put me into customer care 1300 as the store doesn’t deal with these issues. I called and eventually got an email back once sending photos. They claim they needed to get supplier to agree to replace it. WHAT? no it was smashed at your warehouse. NOT by the manufacture! 
• Cameron

  Added 2016.06.09

  Now after two weeks Nadine tells me there is going to be further delays so yesterday I went to the Narre Warren store and spoke to the lovely sales lady who called Nadine’s manager Michelle and Michelle explain to her that it would be a further 2 - 3 weeks before another one could be inspected as the Melbourne warehouse is under some type of reconstruction AND CLOSED! Nadine did not give me this information.
• Abigail

  Added 2016.05.29

  Michelle told the sales lady it would be up to 3 weeks from now before I get my entertainment unit, she was hoping that it’s not damaged either. 
• Tyler

  Added 2016.01.28

  I have since contacted the store manager at the branch where I made my purchase has been very helpful she has guaranteed me that she will get me one within seven days delivered to my house! She personally is going to inspect it before she sends a private courier to my house to do the exchange
• Lucas

  Added 2015.07.18

  DO NOT BUY FROM OZ DESIGN! “CUSTOMER CARE” head office is TERRIBLE!
• Antonio

  Added 2015.07.03

  Got our new couch and love it. Claire was very helpful and gave us alot of info.and helped us measure a few items and come to a final decision on what would suit our smaller apartment! Thanks :D
• Patrick

  Added 2015.03.03

   
• Robert

  Added 2015.01.28

  I’ve now lodged a complaint with consumer affairs as I have not had any of these updates from Nadine at customer care
• Jason

  Added 2014.12.29

   The information Nadine was providing me is not accurate and not been keeping me up-to-date with the progress I have to chase Nadine first which is completely unacceptable 
• Hannah

  Added 2014.12.11

  Nadine from customer care is SO RUDE and does NOT keep you informed. Nadine said they would have an answer in 1-2 business days... and the whole thing would be resolved within 1 to 2 weeks maximum. A week later never heard anything about what the Manufacturer had agreed to so emailed Nadine again, got another RUDE reply telling me to wait 1-2 weeks for stock. 
• Luis

  Added 2014.10.21

  Paid and ordered my TV unit on 8th September after waiting for it to come to the store I arranged a trailer to pick it up. They loaded it into the trailer. Once home discovered it’s was severely damaged. A solid oak TV unit.... Crushed... snapped right through. Solid timber it would have taken a massive impact to cause this
• Adam

  Added 2014.10.01

   
• Andrew

  Added 2014.08.18

  So rude! SLOW and VERY Poor communication. Nadine needs an attitude adjustment! If you don’t like your job simply get another one. 
• William

  Added 2014.07.24

  *Update* spoke to the store manager who had been on leave and now back she called head office because she could not understand what the delay was considering they had multiple units in stock and available, they have been selling units to other customers and delivering within seven days during the time I’ve been waiting. 
• Cole

  Added 2014.06.24

  On Tuesday, 26 September I contacted one of the Melbourne stores who told me there was ample stock available at the Melbourne warehouse in the combination of what I ordered and they were actively getting them to customers within seven days. 
• Cameron

  Added 2014.03.23

  Nadine told me somebody would be in contact with me very shortly and she would follow this up to speed up the process, I waited a further seven days from that point only to find out after contacting her first as I had not heard from her again that apparently the TV unit was also unacceptable and I have to wait again 1-2 weeks. 
• Lauren

  Added 2013.05.07

  Turns out that Nadine has just chosen to be intentionally slow to cause drama not keeping clients up to date. They told her that they would not be able to open a box and inspect one for two weeks or more because the Melbourne warehouse was closed for upgrades.
• John

  Added 2013.04.26